Shipping policy

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SHIPPING POLICY

Shipping Information

At Juno, we aim to make your shopping experience as smooth and reliable as possible. Please review the following shipping information before placing your order.

Delivery Areas

Juno currently ships across Egypt only.

Delivery Timeframes

Cairo

Orders are typically delivered within 5–7 business days.

Outside Cairo

Orders are typically delivered within 7–10 business days.

Delivery timelines may vary during holidays, promotional periods, or due to unforeseen courier delays.

Order Processing

  • Orders are processed within 1–2 business days after confirmation.
  • Orders placed during weekends or public holidays will begin processing on the next business day.

Shipping Fees

  • A flat shipping fee is applied to all orders across Egypt.
  • Shipping fees will be clearly displayed during checkout before payment confirmation.

Product Availability

In the rare case that a product becomes unavailable after an order is placed, our team will contact you to offer either:

  • A replacement product.
  • A full refund.

Order Tracking

Once your order is shipped, you may receive tracking details or shipment updates through the contact information provided during checkout.

Delays

While we always strive to deliver orders within the estimated timeframe, delays may occasionally occur due to high order volumes, holidays, weather conditions, or courier-related circumstances.

Juno is not responsible for delays caused by incorrect shipping information provided by the customer.

Contact Us

If you have any questions regarding your shipment or delivery status, please contact us through:

  • Instagram Direct Messages
  • WhatsApp
  • Email Support

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