FAQ
Frequently Asked Questions
Everything you need to know about shipping, sizing, fabrics, and caring for your baby's Juno essentials.
Shipping Questions
How long does delivery take?
Orders within Cairo are typically delivered within 3–5 business days. Outside Cairo, please allow 5–7 business days. We'll always do our best to get your order to you as quickly as possible.
How much are shipping fees?
A flat shipping fee applies to all orders across Egypt, you'll see the exact amount at checkout before you confirm your order.
Can I track my order?
Yes, once your order is shipped you'll receive tracking details so you can follow it every step of the way.
Sizing Questions
How do I choose the right size?
Each product page includes a size guide to help you find the best fit. If your baby is between sizes or on the heavier side for their age, we generally recommend sizing up for a more comfortable fit and a little longer wear.
What sizes does Juno offer?
We currently offer four sizes: Newborn, 0–3 months, 3–6 months, and 6–12 months. Designed to cover the full first year.
What if I order the wrong size?
Not a problem. We accept size exchanges within 14 days of receiving your order, as long as items are unused, unwashed, and in their original condition. Just reach out and we'll help you sort it out.
Fabric & Care Questions
How should I wash Juno bamboo essentials?
Turn garments inside out and wash on a cold, gentle cycle. For best results, lay flat or hang to dry; this keeps the fabric at its softest for longer. Tumble dry on low heat if needed.
What should I avoid washing bamboo with?
Keep bamboo away from items with zippers, Velcro, buttons, or rough textures, these can cause friction and affect the fabric over time. We'd also recommend washing separately from towels or anything that sheds fibers.
How can I treat stains?
For light stains, apply a gentle stain remover before washing. For tougher stains like food, spit-up, grass, apply directly to the area, gently work it into the fabric, and wash on a cold cycle. Always avoid harsh chemicals or bleach.
Is pilling normal?
With any soft natural fabric, a small amount of pilling can happen over time through regular wear and washing. Following the care instructions above will help keep everything looking and feeling its best for as long as possible.