Returns & Exchanges
At Juno, we carefully design and package every order with attention to quality, softness, and hygiene. Please review our return and exchange policy before placing your order.
Returns & Exchanges
Juno accepts returns and exchanges within 14 days of receiving your order.
To be eligible for a return or exchange, products must be:
- Unused
- Unwashed
- In their original condition
- Returned with original packaging
Items that have been opened, used, washed, damaged after delivery, or missing original packaging may not be eligible for return or exchange.
Defective or Incorrect Orders
If you receive:
- A damaged item
- An incorrect item
- A missing item
Please contact us as soon as possible after receiving your order, and our team will review the case accordingly.
Shipping Fees for Returns & Exchanges
Juno covers shipping fees for approved returns or exchanges related to damaged, incorrect, or defective items.
For other exchange or return requests, shipping fees may apply.
Refunds
Approved refunds are processed to the original payment method used during checkout.
Refund processing may take up to 10–14 business days depending on the payment provider and bank processing times.
Non-Returnable Items
For hygiene and safety reasons, Juno reserves the right to refuse returns or exchanges for items that show signs of use, washing, damage, or improper handling after delivery.
Contact Us
For any return or exchange requests, please contact us through:
